How GDPR will impact on call recording

One of the most important updates to data protection regulation is coming into force in the next few weeks.

On 25th May 2018, the EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC. It’s designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.

The new regulations will especially impact on businesses that record phone calls. Many debt collection agencies in both UK and Ireland record all inbound calls as matter of practice. Most of these businesses currently don’t have strict processes in place to manage consent, nor do they have adequate processes for dealing with requests from callers to have recordings deleted.

Much has been written about exactly how GDPR will impact on businesses that record phone calls. The fact is, businesses throughout the EU that record phone calls need to quickly start addressing how they intend to comply with the new GDPR regulations. If they don’t, they’re leaving themselves exposed to potential fines of up to 4% of annual global turnover or €20 Million (whichever is greater).

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