Terms & Conditions


1.1    “We”, “us” , “our” and “Eurodebt” mean William Jones T/A Eurodebt.

“You” and “your” mean the Client.

“Service” and “Services” include Eurodebt’s debt collection, credit information, repossession and associated services requested by you from time to time.


2.1    You appoint us to act as your agent to provide the Services in accordance with these terms and conditions, and we accept the appointment.


3.1    We will provide the Services requested promptly and report to you on progress as requested by you.

3.2    Where necessary, we may instruct third parties (including solicitors) to assist us in providing the Services.

3.3    We will not compromise, secure, or settle any debt for less than the outstanding balance without your authority unless in the circumstances it is not reasonably practicable to obtain your authority.

3.4    If money we collect on your behalf is not passed directly to you, we will hold it in your trust account or the trust account, and we will account to you on a monthly basis.  We may deduct any money you owe to us prior to forwarding any funds to you.  You acknowledge that our cheque to you may be based on uncleared funds and you agree that if any such funds are dishonoured, you will immediately refund the amount of our cheque to us upon request.


4.1    You will give us clear written instruction in respect of each Service requested.

4.2    When you issue any instruction for the performance of a Service, you will also provide us with all relevant information, materials and documentation you have in your possession concerning that instruction.

4.3    You will inform us immediately if you become aware of any change to any information you have provided to us.

4.4    You will immediate notify us of any payment paid direct to you or any other reduction of a debt.

4.5    No arrangement will be made between you or the debtor without first notifying Eurodebt to ascertain any existing arrangement or special circumstances relating to the debtor.


5.1    You will pay our commission, disbursements, fees and other charges at our rates as set and/or agree from time to time, and will in addition pay to us VAT (currently at a rate of 23%) in respect of all goods and services provided by us.

5.2    Where applicable, an up front file administration fee is payable which will be agreed with you before any work is carried out.

5.3    Commission is payable on any payment by or on behalf of a debtor (either to Eurodebt or direct to you), or on any credit raised, goods returned or contra issued by you or in settlement or reduction of a debt.

5.4    You will pay all fees and disbursements relating to the instruction of third parties (e.g. trace agents or solicitors), the costs of which will be agreed before instructions to the third parties are issued.

5.5    You will pay our invoices within 7 days of the date of invoice.  We may at our discretion charge interest on any amount overdue at the rate of 2% per month, compounding monthly.  You will be liable to us for all costs we incur as a result of your failure to pay on time, including collection costs and the costs of legal action including lawyers’ costs on a solicitor-client basis.

5.6    If you withdraw any debt or service instruction:

(a)    we may hold each file affected until we receive payment in full of all amounts you owe us; and

(b)    you agree to pay commission to us at the agreed rate on any amounts received from the debtor by you or any third party acting on your behalf for up to 12 months from the date the instruction is cancelled.


6.1    We will not be liable to you for any liability, loss, damage, cost or claim arsing from or in connection with any Service provided by us to you.  You agree to indemnify us against any actions, liabilities, charges, demands, expenses, losses, damage claims or costs incurred by us as a result of acting upon any instruction from you or arising from any information or lack of information supplied by you, or your breach of any of these terms and conditions.

6.2    We take no responsibility for the correctness or accuracy of any information we supply to you and we shall not be liable to you for any liability, loss, damage, cost or claim arising from reliance on or use made of that information, however caused.


7.1    You confirm to us that our use of any information you provide us concerning that individual is one of the purposes or is directly related to the purposes in connection with which the information was obtained from that individual.

7.2    The provision of any information, materials or documentation by you to us constitutes confirmation by you to us that the information, materials or documentation have been obtained by you in accordance with the Data Proltection Act 1988, including but not limited to you having disclosed to the individual concerned the purposes of collecting the information, any intended recipients of that information, and the right of the individual to access and correct any information.

7.3    You confirm that the individual has authorised any person, corporation or organisation to provide you and us with the information we may require in response to any enquiries we make in carrying out any instruction from you.


8.1    Where the Client is an individual:

(a)    you acknowledge that any personal information you supply to us is supplied for all purposes relating to our performance of our Services, including but not limited to collecting any debt you owe us, the listing with any credit reporting agency of any debt you owe us, and also for our marketing purposes.  You hereby authorise us to supply any such information to third parties for these purposes or any related purposes;

(b)    you acknowledge that you are aware of your right to access and correct any personal information we hold about you;

(c)     you authorise us to undertake a credit check or credit checks on you at any time by any means whatsoever.

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